Privacy Policy

Last updated: February 15, 2026

Introduction

Talk FAQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent platform and services.

Information We Collect

Account Information

When you create an account, we collect your email address, business name, and other information you provide during registration.

Voice Interaction Data

We collect and store conversation logs, transcripts, and audio recordings from interactions between end users and your voice agents. This includes the content of conversations, duration, timestamp, and usage patterns.

Usage Analytics

We automatically collect information about how you use our platform, including agent configurations, QR code scans, conversation metrics, and dashboard interactions.

Technical Information

We collect IP addresses, browser types, device information, and other technical data to ensure platform security and optimal performance.

How We Use Your Information

  • •To provide, maintain, and improve our voice agent services
  • •To process and analyze conversations to improve AI accuracy and performance
  • •To generate analytics and insights about agent usage and customer interactions
  • •To communicate with you about service updates, security alerts, and support
  • •To detect, prevent, and address technical issues and fraudulent activity
  • •To comply with legal obligations and enforce our terms of service

Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, secure authentication protocols, and regular security audits. Your data is stored on secure servers with restricted access controls.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • •With service providers who assist in operating our platform (e.g., cloud hosting, AI processing)
  • •When required by law or to respond to legal processes
  • •To protect the rights, property, or safety of our company, users, or others
  • •In connection with a merger, acquisition, or sale of assets (with prior notice)

Your Rights and Choices

You have the following rights regarding your personal information:

  • •Access: Request access to your personal data
  • •Correction: Request correction of inaccurate data
  • •Deletion: Request deletion of your data (subject to legal obligations)
  • •Export: Request a copy of your data in a portable format
  • •Opt-out: Unsubscribe from marketing communications

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Conversation logs are retained for analytical purposes but can be deleted upon request. Account information is retained until you delete your account.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@talkfaq.com

We will respond to your inquiry within 30 days.